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  • T: 01768 425869
    E: Relax@Crowninnpooleybridge.co.uk
  • The Crown Inn Pooley Bridge
    Pooley Bridge, Penrith, CA10 2NP
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FAQS

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • House of Daniel Thwaites - Safety Guide

    The safety of our guests and team members is our number one priority so we have put in many measures across our properties to ensure our guests can feel confident when visiting and staying in our properties and our team members can feel confident working in them too.

    For more information about your visit, you can download our safety guide below.

    House of Daniel Thwaites Safety Guide

    We're also proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make The Crown Inn safe for our team and customers.

    We look forward to seeing you!

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations and our cancellation policy then applies.

  • When is check in?

    2.00pm

  • When is check out?

    11.00am

  • Do you offer late check out?

    Yes, available at £10.00 subject to availability until a maximum of 2.00pm.

  • Do you have travel cots/Z-beds available? Do you charge for it?

    Yes, we have a limited supply and there is no charge, please let us know if you need either when you book so we can make sure they are in your room ready for arrival.

  • What are the bar’s opening times?

    The bar opens from 11.00am to 11.00pm every day.

  • Is car parking available?

    We don’t have any dedicated car parking facilities however there are 2 public car parks in the village where charges apply, and limited short stay parking directly in front of the inn.

  • Are pets allowed?

    Charged at £15.00 per room, per stay some of our rooms include a cushion and water bowl for your four-legged friend too – so your dog can enjoy a relaxing break in The Lakes with you. Just let us know when you book your stay and we’ll do our best to accommodate – in fact, just let us know if there’s anything we can do at all as we’re passionate about doing everything we can to make your stay memorable. We’ll donate 10% of this to the Lake District Search and Rescue Dogs Association.

  • Is there disabled access?

    We do have one guest room that is accessible at ground floor level, however the remainder of the rooms are up at least one flight of stairs.

  • What is your cancellation policy?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.

  • What is the Advanced Purchase Cancellation Policy?

    Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.